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Complaints

Our Commitment

Personal Debt Support Limited strives to deliver a leading service in financial solutions, giving discreet advice to anyone experiencing financial difficulties. Customer service is at the heart of our business, but we are aware that on occasion a customer may be dis-satisfied and feel the need to raise the issue with us. We will address any issue raised with us as soon as possible and endeavour to resolve this.

 

Raising a complaint

If you have been unhappy with any of our services provided, we would like to hear from you. Any feedback we receive will be dealt with promptly, and allows us to improve our services for customers in the future.

You can raise a complaint by any of the following methods:

Telephone : 0141 380 0578
Email : info@personaldebtsupport.com
Post:  Personal Debt Support Limited
Suite 273 – 93 Hope Street,
Glasgow,
G2 6LD

 

What we need from you

To address your complaint we need some basic information from you:

  • Full details of your complaint.
  • Details of how what you would like us to do to put things right.
  • Your full name, address and a contact telephone number.
  • Account details if you have an active account with us.

What Happens Next?

Our Compliance department will contact the complainant within 3 working days to confirm receipt of the complaint.

We will conduct a full review of the complaint before issuing a response within 10 working days.

On the rare occasion we cannot resolve the complaint in this period of time, we will always write and explain the reasons why, indicating when a resolution should be expected.

Personal Debt Support Limited is regulated by The Institute of Chartered Accounts Scotland (ICAS) and make regular visits to ensure we maintain a high standard within the Insolvency Industry. Audits are carried out to ensure we are practicing within the lines of Insolvency rules and regulations.

If a complainant feels that their complaint remains unresolved or is unsatisfied with it, they can contact the Financial Ombudsman Service. With our final response we will provide a copy of the Financial Ombudsman Service explanatory leaflet, or contact can be made in the following ways:

  • Calling 0800 023 4567 (Monday to Friday 9am-5pm)
  • Emailing info@financial-ombudsman.org.uk
  • Write to : Financial Ombudsman Service,
    Exchange Tower,
    London,
    E14 9SR

 

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Hi, Paul Here. Don’t worry, this won’t take long.

By the time we’re finished you’ll know if there is a solution to help you with your debt.

Lets start with your name

Please enter your name:

Thank you .

If you were to estimate your debt level, how much would you say you roughly owe?

Choose your amount of Debt:




Next

OK , so your looking for a solution for around £.

Before we continue, I need to check that you agree to our Privacy Policy ?

Do you agree?

Great thank you for agreeing.

Just to make you aware, our service is completely free of charge, from information you supply we can advise you on possible solutions in which you can make your own informed decision.

Some of the options we will make you aware of could allow you to write off a large proportion of the debt you owe, so you’ve come to the right place.

How many creditors do you owe money to?

Number of creditors

Next

Thanks

What kind of creditors do you have?

Types of creditors:
Hold Ctrl to select multiple

Next

I really appreciate you giving me this information – it will help in finding you the right solution

How much roughly do you pay towards your debt at the moment?

Employment status:

Next

Thanks. Don't worry, we are nearly finished.

, what part of the country do you live in?

Country:

Next

Well, the good news is there is solutions available for you!

Can I have your email address?

Email Address:

Thanks

And the best phone number to contact you on?

Contact details: