Personal Debt Support Limited strives to deliver a leading service in financial solutions, giving discreet advice to anyone experiencing financial difficulties. Customer service is at the heart of our business, but we are aware that on occasion a customer may be dis-satisfied and feel the need to raise the issue with us. We will address any issue raised with us as soon as possible and endeavour to resolve this.
Raising a complaint
If you have been unhappy with any of our services provided, we would like to hear from you. Any feedback we receive will be dealt with promptly, and allows us to improve our services for customers in the future.
You can raise a complaint by any of the following methods:
What we need from you
To address your complaint we need some basic information from you:
- Full details of your complaint.
- Details of how what you would like us to do to put things right.
- Your full name, address and a contact telephone number.
- Account details if you have an active account with us.
What Happens Next?
Our Compliance department will contact the complainant within 3 working days to confirm receipt of the complaint.
We will conduct a full review of the complaint before issuing a response within 10 working days.
On the rare occasion we cannot resolve the complaint in this period of time, we will always write and explain the reasons why, indicating when a resolution should be expected.
Personal Debt Support Limited is regulated by The Institute of Chartered Accounts Scotland (ICAS) and make regular visits to ensure we maintain a high standard within the Insolvency Industry. Audits are carried out to ensure we are practicing within the lines of Insolvency rules and regulations.
If a complainant feels that their complaint remains unresolved or is unsatisfied with it, they can contact the Financial Ombudsman Service. With our final response we will provide a copy of the Financial Ombudsman Service explanatory leaflet, or contact can be made in the following ways:
- Calling 0800 023 4567 (Monday to Friday 9am-5pm)
- Emailing email@example.com
- Write to : Financial Ombudsman Service,